Knowledge Base

Getting Started

What is Downtime?How to setup an account?How to sign in to my account?Is Downtimefree?How to contact Downtime support?How can Downtime help me?How to monitor my website?

General Information

How does website monitoring work?How do I get alerted when my website goes down?How can I receive regular monitoring reports about my website?How many websites can I monitor?How can I integrate Downtime with other services?How can I monitor my website speed?How can I monitor multiple-step transactions?How can I monitor if my SSL certificate has not expired?Do you have a public status page?Can I use my own company branding?How can I delete my account?Is Downtime GDPR-compliant?Do you have a public roadmap?

Monitoring Dashboard

How to use the Dashboard?Create a new monitoring check What is a monitoring checkpoint?How many checkpoints does Downtime have?How can I select which locations (checkpoints) to use?Where can I find the IP addresses for the monitoring checkpoints?What is an active incident?How can I find incidents that have already been resolved?How can I access monitoring logs?Can I add a bulk list of websites to monitor?Can I group my websites What is the difference between a CRITICAL and TROUBLE incident status?

Downtime Monitoring

What is Website Downtime Monitoring?How to create Downtime Monitoring check?Which protocols do you support?Can I check if specific content exists on my website?Can I choose which error types to report?What is Website Downtime Monitoring?What is Website Downtime Monitoring?

Speed Monitoring

What is Website Speed Monitoring?How to create Speed Monitoring check?How to monitor the speed of my website?How to get alerted if my website gets too slow?

Transaction Monitoring

What is Transaction Monitoring?How to set up a multi-step monitoring for my website?How can I edit my transaction monitoring settings?

Real User Monitoring

What is Real User Monitoring?How to create a Real User Monitoring check?How to track JavaScript errors?How to get alerted when there are problems with my website?How to get alerted when there are JavaScript errors on my website?

SSL Monitoring

What is SSL Monitoring?How to create an SSL Monitoring check?How to see when my SSL certificate expires?How to get alerted when there are problems with my SSL certificate?How to get alerted when my SSL certificate is about to expire?

Alerting & Terms

How can I get alerted when there is a problem with my website?How can I add my contact information for alerting?What types of contact information do you accept for alerting?How to setup specific times for alerting?How can I add my team members to my Downtime account?How can I get alerted when there is a problem with my website?